Omnichat, an AI-native marketing and customer experience platform, has secured US$10 million in a Series A funding round to accelerate its global expansion and scale its agentic AI capabilities. The funding round, announced on Oct. 27, 2026, was led by Openspace Capital, with participation from Darwin Ventures and Acorn Pacific Ventures. The capital injection will be utilized to deepen research and development on Omni AI Agents and scale the company's market presence across the Asia Pacific region and globally.

The Strategic Funding and Global Expansion

The US$10 million Series A investment represents a pivotal milestone for the Hong Kong-headquartered company. By partnering with Openspace Capital, a prominent multi-strategy asset manager with a long-established specialist focus on Southeast Asia, Omnichat gains access to deep regional expertise. Openspace Capital, which operates funds across early-stage, growth stage, frontier tech, and public equities, has a notable investment portfolio including GoJek (GoTo), Kredivo, Fano, Video Rebirth, and TradeGecko.

According to Alan Chan, Founder and CEO of Omnichat, this funding round marks an important step in transitioning from conversational commerce to AI-driven commerce. Traditional customer messaging tools have historically required heavy human intervention to drive sales. Omnichat's platform aims to solve this limitation by allowing enterprises to deploy autonomous digital workforces that operate around the clock.

The Omni AI Agent Suite: Redefining Digital Workforces

At the core of Omnichat's growth strategy is the Omni AI Agents suite, which was launched in 2026. These agents are designed to perform the core work of marketing, sales, and customer service teams directly within chat interfaces.

AI Marketing Agent

The AI Marketing Agent builds customer segments and generates complete messaging campaigns from a single prompt, streamlining the campaign creation process for marketing teams.

AI Sales Agent

Operating directly inside the chat, the AI Sales Agent recommends products and closes orders, enabling seamless transactional experiences.

AI Customer Service Agent

The AI Customer Service Agent resolves customer enquiries 24/7, ensuring continuous support without human intervention.

OmniClaw Business Analyst

Serving as an AI business analyst, OmniClaw tracks customer behaviour, chat trends, and store-level revenue attribution in real time.

Rapid Adoption and Market Traction

The market has shown rapid adoption of these agentic solutions. Within two months of its June launch, OmniClaw was adopted by around 300 brands. During the same two-month period, the number of brands utilizing the AI Marketing Agent tripled.

Omnichat's platform has already delivered measurable results for over 5,000 clients globally, helping them generate over US$100 million in revenue. The company's enterprise client roster includes major global brands such as Dyson, FILA, Watsons, L'OCCITANE, VF Corporation, SMCP, and Mead Johnson. With the integration of agentic AI, Omnichat is positioning itself to help these businesses grow revenue without the need to scale headcount.

Architectural Differentiators and Platform Integration

Unlike traditional shared-inbox tools that merely aggregate chats from different channels, Omnichat unifies marketing, sales, and customer service into a single customer profile. This unified approach allows for precise tracking and attribution. Notably, the platform attributes revenue back to specific conversations, including purchases that are ultimately completed in physical stores.

To ensure broad accessibility, Omnichat's agents run across a wide array of messaging platforms, including:

  • WhatsApp
  • LINE
  • Facebook Messenger
  • Instagram
  • WeChat
  • KakaoTalk
  • TikTok

As a Meta Business Partner, WhatsApp Business Solution Provider, and LINE Biz-Solutions Tech Partner, Omnichat bridges conversational engagement with agentic execution, converting everyday customer conversations into measurable revenue. The company plans to deploy its Series A capital to scale its operational footprint from its established base in the Asia Pacific region to a broader global market.